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SECURITY
REGISTRATION
Who can register?
Subscribers
Anyone who participates in a BeneCare Dental plan is eligible to register for online access to their information.
Please note that if you are covered by another family member's BeneCare Dental plan, you will have to use the User ID and Password that the primary Subscriber registers with.
Dentists
Dentists treating BeneCare Dental Plan Subscribers are eligible to register for online access to eligibility, treatment
history, and claims status information.
Sponsors
The benefits management staff of BeneCare Dental Plan Sponsoring Groups are eligible to register for online access to their plan's
information.
Brokers
Brokers appointed by BeneCare and
its affiliates are eligible to register for online access to
information about their clients' plans.
Why register?
Registration is your gateway for one-stop access to your personalized dental benefits information at BeneCare.com. That means you'll find all your benefits information in one place, any time you need it.
Where can I find my User ID and password?
Subscribers
Your User ID is a unique number used to identify each plan participant, and is found on your BeneCare Dental Plans ID card.
This number is typically the Social Security Number or Medicaid ID of the primary subscriber.
You will be asked to choose a password during the BeneCare.com registration process.
Dentists
Your User ID is the Tax ID Number or Social Security Number under which you or your office submits
claims to BeneCare. Each BeneCare.com UserID begins with the first non-zero number of the office's tax ID.
Example: An office with a Tax ID of 002121555 would have the BeneCare.com UserID 2121555.
Your User ID and a temporary BeneCare.com password will be mailed to you.
Sponsors
Your User ID and a temporary BeneCare.com password will be mailed to you.
Brokers
Your User ID and a temporary BeneCare.com password will be mailed to you.
What information is required to register?
To ensure the privacy and security of your BeneCare account data, BeneCare requires personal information to verify your identity. All registrants are required to provide:
Subscribers
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Dentists
Your User ID and a temporary BeneCare.com password will be mailed to you. You will need to
provide an email address during the registration process.
Sponsors
Your User ID and a temporary BeneCare.com password will be mailed to you. You will need to
provide an email address during the registration process.
Brokers
Your User ID and a temporary BeneCare.com password will be mailed to you. You
will need to provide an email address during the registration process.
What should I do if I tried to register, but my identity was not validated?
To maintain our high security standards, the registration information you provide must exactly match the information BeneCare has on file for you.
If you attempted to register and received a Validation Data error, please call BeneCare Customer Support at 1.800.843.4727 for help completing the registration process.
When will I have access to BeneCare.com?
If you are a participant or enrolling in a plan administered by BeneCare Inc., you will have immediate access to your BeneCare account information upon the completion of registration.
If you are covered under a BeneCare Dental plan and have a letter or instructions from BeneCare that contain a user ID and password, you will have immediate access to your BeneCare account information upon the completion of registration, which includes providing the user ID and password from the letter.
If you are covered under a BeneCare Dental plan and do not have a letter or instructions from BeneCare that contain a user ID and password, you will have immediate access to limited information. Access to all of your BeneCare account information will be available within three business days. The additional time is necessary to verify your identity based on the information you submit during registration.
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What if I forgot my password?
BeneCare provides an online Forgot Password tool to assist in resetting your password. To protect your information, your password can only be reset if you correctly answer security questions originally asked during registration.
If you are unable to reset your user password through the online "Forgot Password" tool, located within each of the login sections, please call BeneCare Customer Support at 1.800.843.4727 for assistance.
SECURITY
What steps are being taken to ensure the privacy and security of my account information?
BeneCare takes safeguarding the privacy and security of your account information very seriously. To that end, BeneCare's Web services have been built following strict security best practices that include:
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What steps should I take to help ensure the security of my account information?
You share responsibility for maintaining the security of personal account information when using online services. When you finish using BeneCare's Web Services, you should always use the logout button to leave the service and then close down your browser. Also, you should never share your password with anyone.
What if someone learns my password?
If you suspect that someone knows your password, you can either change you password in the User Administration section or call BeneCare at 1.800.843.4727 to request that it be changed. Remember, you should never share your password with anyone.
How can I tell if my online session with BeneCare is encrypted?
Netscape browsers have a key icon and Microsoft Internet Explorer uses a padlock to represent an encrypted session. These icons are displayed in the lower right corner of your browser. A broken key or an open lock indicates that the session is not encrypted. (Although a broken key or open lock might appear when the page loads between two encrypted pages, the session is still encrypted if the key or lock is present when the page has finished loading.) Note that if you leave a BeneCare Web Service for any reason, your encrypted session will be interrupted and you will need to log in again when returning.